X

MavenSouk Privacy Policy

MavenSouk has made their privacy policy keeping transparency in view and establishing strong commitment to privacy. The following points will clearly describe the processes practiced for maintaining MavenSouk website.


By using this website and accepting our User Agreement, it is presumed that an individual is simultaneously agreeing to this Privacy Policy. In case, an individual is in disapproval of the Privacy Policy then he/she should not use this website.

1. What information do MavenSouk collect?
  1. MavenSouk gathers information about a User when he/she registers on website, visit various pages or shared from any social media applications, website or services.
  2. We may gather
    • Personal Information such as name, physical address (permanent and correspondence), phone number, mobile number, email address
    • Financial information such as bank account details, credit card details
    • Transactional information such as bidding, buying, selling, billing during booking of a service
  3. We may ask additional information in case an individual violate website policies, rules & regulations so as to authenticate him/her.
  4. We may ask additional information in case an individual violate website policies, rules & regulations so as to authenticate him/her.
  5. We may collect info about an individual through his usage behavior which includes but not limited to device type, access time, location, IP address, connection type, web pages accessed, advertisement data and other website log information.
  6. We may also collect information through various posting on website in form of chat conversations, messages, emails, images, videos, file sharing or any other written mode on the website.
2. How information is stored with us?

We use third party hosting services and hence information about an individual may be transferred to and stored at various locations of servers (i.e. both in and outside India). MavenSouk always do the best to maintain privacy of the information through various administrative and technical security measures (firewalls, data encryption, authorization controls etc.) such that any loss, unauthorized access, alteration and misuse of information is minimized.

3. How do we use your Information?

We may use the information for any or all of the following reasons:

  1. General:
    1. A welcome email for account verification, transactions confirmation such as account management, billing or system maintenance as well. An individual can stop these emails only be closing or terminating his/her account.
    2. Identification of an individual when he/she logs onto the website
    3. Allowing us to identify and deliver the relevant services to the users
    4. Verifying the financial transaction details through our website
    5. Sharing of aggregate statistics about individuals to MavenSouk partners and other advertisers.
  2. Communications:
    1. Informing individual about updates, new features or any such information which we feel that individual might feel useful.
    2. Sending emails regarding to surveys, promotions, newsletter, events, product evaluation or any commercial or marketing related services.
    3. To opt out of these additional emails, an individual at any time can unsubscribe by clicking on unsubscribe link present in such emails or can send us a direct email.
  3. Marketing:
    1. Any individual agree that their information may be used to convey them about promotional offers and targeted marketing based on their preferences and simultaneously measure the effectiveness of our advertisements and campaigns.
    2. To opt out of these additional emails, an individual at any time can unsubscribe by clicking on unsubscribe link present in such emails or can send us a direct email.
    3. By deleting the cookies (see below), an individual can prevent MavenSouk to tailor the ads based on their non-personal information.
  4. Assurance: MavenSouk does not share any personal or transaction related information with any entity, person or third party apart from geo-location information
4. Sharing User Information

We may apply our policies to release individual information to answer to legal necessities in response to the claims of content violation, copyright violation or similar violations. These details shall be released in accordance with the applicable rules and laws. Although, for any marketing purposes MavenSouk will not disclose individual information without their consent to any third party vendor.

5. Cookies
  1. Web server assigns small text files that distinctively recognizes PC browsers and helps to improve user experience. These data fragments are called Cookies. Cookies allow the website to remember visits, experiences of individual along with information gathering about different patterns of website navigation. These cookies may also be used by third party vendors to display ads based on user website usage behavior. Although, users always have options to disable cookies through their PC browsers.
  2. Third party service providers and partners may collect various information about an individual through server logs, cookies, IP address or similar information from mobile devices or browser. Any individual may opt out of cookies used by google through Google opt-out page link.
  3. When any individual registers on the website through their login credentials of social networking website (i.e. Twitter, Facebook or Google plus) then we may gather their personal information in accordance with privacy policy and terms of use of such social networking website.
Changes to our privacy policy

Privacy Policy may be modified and updated on website accordingly from time to time. So, it is the responsibility of the User to review it regularly.

This privacy policy was last modified on 12th March 2017.

Confidentiality

I will:

  • admire privacy along with confidentiality
  • not reveal any documents and data collected unless asked for legal requirements or where formal approval is sanctioned
  • not indulge in posting or transmitting any undesired data, communication or specifically created forms or applications with intention of hacking password, account or any sort of private information of and from "www.MavenSouk.com" user
Contact

I will:

  • not ask, influence any MavenSouk employees or outside the system to help in getting a job
Fraud

I will:

  • inform any kind of breaches
  • not indulge in any forge activities
  • not generate multiple user accounts with the intention of voting for or against Photographers' images, videos or any work related reviews
  • report any breaches
  • not use the website for unlawful transfer of funds
  • not use the website to demean any individual by producing fabricated opinion
  • not sell, sponsor or else transfer information of any individual
Communication

I will:

  • avoid amplification, insulting comments and incorrect references
  • not involve in individual attacks, harmful or unfair blame or other unethical behavior
Bidding

I will not:

  • create price war situation;
  • take part in illegal assignments
Spam or Advertising

I will not:

  • promote or spam on the website
  • intentionally use any spider, robot, scraper or any automated crawler to access the website without any prior permission from the MavenSouk
  • act unethically to take action which may put suspiciously or unreasonable huge load on MavenSouk infrastructure
  • obstruct or try to obstruct the normal working and any activities running on the website
  • restrict or hinder the access of website through bypassing any processes or functionalities
  • solicit or promote to any user to sell or buy any services or contact them without their prior approval
Affiliates

I will not:

  • extract details from mails to send unsolicited emails referred as Spam
  • falsely inflate or modify counts of likes, comments, blogs or any other facilities with the intention of exchanging money or any other compensation which artificially modifies the final result of facilities provided by MavenSouk
Payments

I will not:

  • use MavenSouk to aid currency exchange

This Code of Conduct was last modified on 12th March 2017.

User Agreement

This document was last modified on 12th March 2017.

This document details out various terms and conditions through which any individual is allowed to navigate through the website and services incorporated with it.

In This User Agreement:

"Account" means the profile an individual creates when he/she registers on the Website

"Buyer" means a visitor or customer that navigates through the website, identifies a service provider, purchases services or packages provided by the seller.

"MavenSouk", "we", "our", or "us" means MavenSouk Digital Technologies Pvt. Ltd.

"Inactive Account" means account of the individual where user has not logged into for a period of constantly or continuously 6 months.

"Individual" means any type of visitor who uses the website for information or photography service booking purpose. They may be photographer, end user or just the visitor.

"IPR" means any and entire intellectual property rights, prevailing globally which includes rights but not limited to copyrights, patents, designs, registered & unregistered trademarks and all other rights which give MavenSouk upper hand to keep all confidential information as confidential.

"Local Jobs" means a job which MavenSouk tries to match with the requirement of user or service seeker i.e. user or service seeker desires to have service provider nearby or within the same locality of user.

"Milestone Payment" means the payment made by user for the provision of Photographer Services under a User-Photographer Contract at different stages such as advance payment made to book a photographer, payment before event date and final payment before dispatch of deliverables.

"Project" or "Job" means a work posted or awarded by a User to the Photographer through the Website.

"Package" means various short services provided by the Photographer apart from full wedding coverage services.

"Seller" or "Service Providers" means a Photographer who provide the services as a seller via the website.

"User", "he", "she", "they" or "you" means an individual who visits, navigates or uses the website

"User & Seller Contract" implies (a) this particular User Agreement and Code of Conduct as revised from time to time; (b) any additional contractual requirements accepted by both the Buyer and Seller uploaded time to time on the website, within the scope or consistent with this User Agreement and the Code of Conduct (c) the T&C of the available job on the website during award and within the scope or consistent with this User Agreement and the Code of Conduct.

"Website" means the website managed by MavenSouk Digital Technologies Pvt Ltd.

1. Overview

By using and/or navigating the Website, User agrees the following T&C with MavenSouk.

As per the organization requirements, MavenSouk may revise this User Agreement and associated agreements from time to time.

www.MavenSouk.com is the online marketplace where Buyer interacts with Sellers to get his/her services. Both Buyer and Seller should register on the website in order to use the facilities made available on the website. The Website facilitates both Buyers and Sellers to work together online to post, bid, start, complete and pay for the particular job.

2. Scope

Before navigating MavenSouk portal, we advise Users to go through complete User Agreement, policies, Code of Conduct and all other associated T&C.

Users must accept all T&C and associated information with User Agreement, policies, Code of Conduct. By accepting User Agreement, we presume that Users are agreeing whenever they use the website.

3. Eligibility

Users should not navigate this website if they:

  1. are not ready for legal obligatory contracts; or
  2. are below the age of 15; or
  3. are deferred from using the MavenSouk Website.

Subject to the Indian laws, anyone below can use the website but owner of that account will be responsible for everything done with that particular account.

Users may provide a business name or a company name, which is to be associated with the User's Account. Users acknowledge and agree that where a business name or company name is associated with their Account, this User Agreement is a contract with the User as an individual (not the business or company) and Users remain solely responsible for all activity undertaken in respect of their Account.

We may, at our absolute discretion, refuse to register a person or corporate entity as a User.

4. Using MavenSouk

While accessing the Website, individuals agree that they will not:

  1. upload any content or matter which are inappropriate and not related to our website or services;
  2. supersede any rules, regulation and laws of our website, third parties or any of our policies which also include Code of Conduct;
  3. fail or delay in payment for any type of Photography services delivered to them, unless the Photographer has modified the services mentioned in the bid
  4. fail or delay in providing the services to the Users until Users fail in meeting T&C or modified the services mentioned in the bid
  5. bypass or manipulate billing process, commission or fee structure or any payment payable to MavenSouk
  6. upload any inappropriate, deceptive, derogatory, offensive, insulting or false content
  7. alter or use the feedback schemes which also include feedback export, import or display for any purpose unrelated to the website
  8. allocate or handover their account details to any other party without our permission
  9. post spam, bulk data, letter series or any chain patterns
  10. inject viruses or any other programs which may damage website data, MavenSouk name which also include IPR, personal information, interests or privacies of our other users
  11. post content related to obscene, terrorist activities, child pornography or any content related to national securities
  12. post any content which is vulgar, abusive, insulting, profane, threatening, illegal or which may directly or indirectly cause inconvenience or harass or provoke hatred among individuals
  13. crawl, collect, harvest or download listings or information of our Users from the website for display without our and user's proper permission and consent
  14. try to alter, change, edit, modify, decode, disassemble or do reverse engineering of programs or codes used for smooth functioning of MavenSouk
5. Intellectual Property Rights

MavenSouk is committed to follow rules and regulations of land and hence admire the IPR of others. If anyone has complaints regarding that his/her work has been copied which infringes individual copyright then he/she must immediately contact to MavenSouk team at support@MavenSouk.com We would be more than happy to clarify the issue and look deeply into the matter.

6. Service Fees

MavenSouk charges certain fees for few of the services based on the individual category i.e. buyer and seller of the services available on the website. For Buyers it may be the fee for having personal wedding website while for Seller it includes purchase of bid, membership plans, project fees and any other fees updated time to time.

Further, the fees is not constant subjected to change in either direction and will be updated to you accordingly. Changes may be due to promotional events, discount on memberships, new services, government tax structures or similar causes.

7. Billings and Taxes

Individuals have to pay any type of taxes including VAT applicable on any good and services which will be billed accordingly to the respective beneficiary of the services availed and as per the applicable jurisdiction of the services provided. If applicable, these taxes will be added in the bills.

MavenSouk will raise invoice towards the User on behalf of the Photographer for any payment received towards jobs or any package sales awarded to a photographer. As a registered photographer on MavenSouk, you automatically authorize that on your behalf MavenSouk can raise invoice to Users.

Wherever and whenever required by Indian Taxation Rules, MavenSouk may withhold or deduct taxes for any payments due on individuals. For such deduction or withholding, MavenSouk will provide relevant certificate verifying the deposition of taxes to concerned authorities.

Since MavenSouk as a company is incorporated in India, therefore, all payments earned by us from Indian Users will be subjected to Indian Services Tax on all payments, which will be displayed on all invoices.

8. Promotion

MavenSouk may promote following as part of our service or other marketing activities related to the website except where individuals have specifically requested to not do this and MavenSouk has approved such demand.

  1. Business name, images, logo or any media
  2. Profile and project details
9. Content

When individuals give content then they grant us royalty free, uninterrupted, non-exclusive, worldwide, sub licensable right to exercise any trademark, publicity, copyright or database rights of the content in any type of current or future known media

Further, individuals acknowledge and approve that:

  1. We are just a aggregator based website to promote photographers and provide online medium for display of individual content
  2. We do not guarantee that content is available on website and we have the right to take any action believed suitable w.r.t. the content published on the website
  3. We do not have any liability or responsibility for removal or storage of anyone's content whether or not details were accessible on our website
  4. All information on our website is available upon approval terms where MavenSouk at its own discretion can any time modify, reject or approve the information if we found something fishy in information provided.
10. Feedback, Reputation and Reviews

You acknowledge that you transfer copyright of the feedback, reputation and reviews you leave consisting of comments and a multidimensional rating (e.g. quality, service level etc.) together with a composite rating by us. You acknowledge that such feedback, reputation and reviews belong solely to us, notwithstanding that we permit you to use it on our Website while you remain a User. You must not use, or deal with, such feedback, reputation and reviews in any way inconsistent with our policies as posted on the Website from time to time without our prior written permission.

You may not do (or omit to do) anything that may undermine the integrity of the MavenSouk feedback system. We are entitled to suspend or terminate your Account at any time if we, in our sole and absolute discretion, are concerned by any feedback about you, or your feedback rating, where we believe our feedback system may be subverted.

Our feedback ratings belong to us and may not be used for any purpose other than facilitating the provision of Seller Services via the Website. You may not use your Seller or Buyer feedback (including, but not limited to, marketing or exporting your any or all of your composite rating or feedback comments) in any real or virtual venue other than a website operated by MavenSouk or its related entities without our written permission.

12. Advertising

Unless otherwise agreed with us, you must not advertise an external website, product or service on the Website. Any website address posted on the Website, including in a listing, bid, listing description, clarification board or the message board, must relate to a project, contest, item listed, user or service being performed on the Website. An example of a permissible website address would be a portfolio of work.

We may display sponsor advertisements and promotions on the Website. You acknowledge and agree that we shall not be responsible for any loss or damage of any kind incurred by you as a result of the presence of such advertisements/ promotions in the Website or your subsequent dealings with the Advertisers. Furthermore, you acknowledge and agree that content of sponsor advertisements or promotions is protected by copyrights, trademarks, service marks, patents or other intellectual property or proprietary rights and laws. Unless expressly authorized by MavenSouk or third party right holders, you agree not to modify, sell, distribute, appropriate or create derivative works based on such advertising /promotions.

13. Cancellation Policy

We do not refund for the cancellation of the goods or services provided through our portal.

14. Delivery and Shipping

All products or services available on our website are in digital format. Hence, we prefer to provide invoices, bills through email only. We do not ship any such details through post or courier to any physical address. In case of any questions you can contact us at billings@MavenSouk.com

15. Review Rights

We may go through, download and test (if required) all details, posts, correspondences, uploads made on the website to investigate fraud, risk or related purposes.

16. Identity Verification / Know Your Customer

When using this website, every individual permit or provide us the necessary information us directly or indirectly or through 3rd party to perform any queries to validate their identity. We may ask for duplicate copies of valid documents issued by competent authority as deemed mandatory in verification process.

In case we are unable to verify the identity or information we asked for up to our satisfaction, then, we reserve the right to limit access, suspend or close the respective account.

Please visit our Know Your Customer Policy page for more details.

17. User Services

Upon the Buyer awarding a project to the Seller, and the Seller's acceptance on the Website, the Buyer and Seller will be deemed to have entered into a User Contract under which the Buyer agrees to purchase, and the Seller agrees to deliver the Seller Services. You agree not to enter into any contractual provisions in conflict with the User Agreement.

You are solely responsible for ensuring that you comply with your obligations to other Users. If you do not, you may become liable to that User. You must ensure that you are aware of any domestic laws (including common law), international laws, statutes, ordinances and regulations relevant to you as a Buyer or Seller, or in any other uses you make of the Website.

If another User breaches any obligation to you, you are solely responsible for enforcing any rights that you may have. For the avoidance of doubt, we have no responsibility for enforcing any rights under a User Contract.

Each User acknowledges and agrees that the relationship between Buyers and Sellers is that of an independent contractor. Nothing in this User Agreement creates a partnership, joint venture, agency or employment relationship between Users. Nothing in this User Agreement shall in any way be construed as forming a joint venture, partnership or an employer-employee relationship between MavenSouk and the User.

18. Funds

Funds in your Account are held by us in our operating accounts held with reputable financial institutions. Funds in your Account are not held separately by us and may be commingled with our general operating funds and funds of other User's Accounts.

You are not entitled to any interest, or other earnings for funds that are in your Account.

We may receive interest on funds held by us in our operating accounts (which may include funds in your Account) from financial institutions with whom we hold our operating accounts. Any such interest earned belongs to us and we will not be liable to any User for any imputed interest on such funds.

If your Account has a negative amount of funds, we may:

  1. set-off the negative amount of funds with funds that you subsequently receive into your Account;
  2. deduct amounts you owe us from money you subsequently add or receive into your Account; or
  3. Immediately suspend or limit your Account until such time as your Account no longer has a negative amount.

In the event that we offset a negative amount of funds pursuant to this section, it may be bundled with another debit coming out of your Account.

We reserve the right to collect any funds owed to us by any other legal means.

You acknowledge and agree that:

  1. we are not a bank or other licensed financial institution and do not provide banking services or any financial services to you;
  2. the funds shown in your Account (which may include Milestone Payments and/or any prepayment of fees and charges which you owe to us) represents our unsecured obligations to you with respect to your rights to direct us to make payment in relation to the purchase and sale of Seller Services through the Website and provision of the MavenSouk Services;
  3. to the extent that we are required to release funds from your Account to you, you will become our unsecured creditor until such funds are paid to you;
  4. we are not acting as a trustee or fiduciary with respect to such funds or payments;
  5. the amount of funds showing in your Account is not insured and is not a guaranteed deposit;
  6. funds may only loaded into your Account, or released from your Account, by us and you must only use the mechanisms available on the Website to pay for, or receive funds in respect of Seller Services;
  7. we will hold funds in respect of the amount of your Account (including Milestone Payments) in an account held by us with a financial institution (or in any manner that we decide in our sole discretion from time to time) and such funds are not segregated into a separate account; and
  8. we may commingle your funds with funds of other User's and our own funds and such commingled funds could be used to pay other Users or for our general corporate purposes or otherwise, however, we will remain obliged to release or refund funds at your direction in accordance with this User Agreement.
19. Limits & Fraud Prevention

We reserve the right to suspend a User withdrawal request if the source of the funds is suspected to be fraudulent.

If we become aware that any funds received into an Account from another Account as a result of a fraudulent transaction (e.g. paid a Milestone Payment using a stolen credit card) it will be reversed immediately. If those funds have already been released to you, you must pay the funds into your Account. If you do not do so, we may suspend, limit or cancel your account, or take action against you to recover those funds.

We may, in our sole discretion, place a limit on any or all of the funds in your Account (thereby preventing any use of the funds) if:

  1. we believe there may be a high level of risk associated with you, your Account, or any or all of your transactions, including if we believe that there is a risk that such funds will be subject to reversal or chargeback;
  2. we believe that the beneficiary of the payment is someone other than you;
  3. we believe that the payment is being made to a country where we do not offer our Service; or
  4. we are required to do so by law.

If you are involved in a dispute, we may (in certain circumstances) place a temporary limit on the funds in your Account to cover the amount of any potential liability. If the dispute is resolved in your favor, we will lift the limit on your funds and those funds may be released to you. If the dispute is not resolved in your favor, we may remove the funds from your Account.

20. Refunds

You may ask for a refund at any time for any funds that you have paid into your Account except if the amount to refund relates to a Part Payment or relates to fees or charges payable to us.

If we agree to the refund, the funds will be received by the User via the same payment method(s) that the User used to make the original payment to us. We may, in our sole discretion, use an alternative payment method in exceptional circumstances.

We may refund funds to Users irrespective of whether a User has requested funds be refunded if: (1) we are required by law or consider that we are required by law to do so; (2) we determine that refunding funds to the User will avoid any dispute or an increase in our costs; (3) we refund funds to the User in accordance with any refund policy specified by us from time to time; (4) we find out that the original payment made by the User is fraudulent; (5) the User made a duplicate payment in error; or (6) we consider, in our sole opinion, that it is likely that the refund of funds is necessary to avoid a credit card chargeback.

You can request a refund by emailing us at support@MavenSouk.com. If you have done so, you must not initiate a chargeback request with your credit card issuer until such time as all reasonable efforts have been exhausted with us to resolve your request.

If you have already initiated a chargeback request with your credit card issuer, you must not request a refund of funds by contacting us and must not seek double recovery.

If we reasonably determine, having considered all the relevant circumstances, that you have made an excessive or unreasonable number of requests to refund funds back to you or chargebacks, we may suspend, limit or close your Account.

There is no minimum amount for a refund.

21. Withdrawals

Your first withdrawal of funds earned will be delayed for fifteen days for security and fraud purposes.

Subsequent withdrawals may be delayed for up to fifteen days where our fraud prevention policies dictate that a delay is required.

We may require you to be MavenSouk Verified before you can withdraw funds from your MavenSouk account, irrespective of whether or not a delay has been enforced. For details of how to become verified please read the Know your Customer Policy.

You acknowledge and agree that we may seek to verify your identity or request additional information from you as part of our anti-fraud and Know Your Customer policy, as outlined in the section on "Identity / Know Your Customer" in this agreement. For more information see the Know your Customer Policy.

22. Inactive Accounts

Accounts which have not been used for continuous 6 months may be removed from our database but before that individuals shall be prompted regularly through email, call or any other communications to update and get active on the website.

.23. Right to Refuse Service

We may close, suspend or limit your access to your Account without reason. Without limiting the foregoing, we may close, suspend or limit your access to your Account:

  1. if we determine that you have breached, or are acting in breach of, this User Agreement;
  2. if you under-bid on any Project in an attempt to renegotiate the actual price privately, avoiding fees;
  3. if we determine that you have breached legal liabilities (actual or potential), including infringing someone else's Intellectual Property Rights;
  4. if we determine that you have engaged, or are engaging, in fraudulent, or illegal activities;
  5. you do not respond to account verification requests;
  6. you do not complete account verification when requested within 3 months of the date of request;
  7. to manage any risk of loss to us, a User, or any other person; or
  8. for other similar reasons.

Without limiting our other remedies, to the extent you have breached this User Agreement, you must pay us all fees owed to us and reimburse us for all losses and costs (including any and all of our employee time) and reasonable expenses (including legal fees) related to investigating such breach and collecting such fees.

You acknowledge and agree that: (1) the damages that we will sustain as a result of your breach of this User Agreement will be substantial and will potentially include (without limitation) fines and other related expenses imposed on us by our payment processors and Users and that those damages may be extremely difficult and impracticable to ascertain; (2) if you breach this User Agreement, we may fine you up to INR 50,000 for each breach and/or we may take legal action against you to recover losses that are in excess of the fine amount; (3) a fine of up to INR 50,000 is a presently reasonable pre-estimate or minimum estimate of our damages, considering all currently existing circumstances, including (without limitation) the relationship of the sum to the range of harm to us that reasonably could be anticipated and the anticipation that proof of actual damages may be impractical or extremely difficult; and (4) we may release the entire (or part of the) amount of the fine from your Account to us.

If we close your Account for a reason other than as a result of your breach of this User Agreement, unless as otherwise specified in this User Agreement, you will be entitled to receive any payment due from us to you.

In the event that we close your Account, you will have no claim whatsoever against us in respect of any such suspension or termination of your Account.

24. Milestone Payments

MavenSouk do not manage an Escrow account. However, we do have controlled payment based process for the service availed known as Milestone Payments.

As per the User-Photographer contract, User can do a milestone payment which will be shown in Photographer's account but Photographer cannot claim it unless:

  1. User and Photographer have consent that reserves can be claimed by the Photographer
  2. if there is disagreement and dispute, the dispute will mostly be in favor of the Photographer
  3. the user instructs us to pay a photographer for services performed by the photographer
  4. the user confirms that photographer has fully and satisfactorily completed the services
25. Currencies

Unless and otherwise stated, all monetary values on the website shall be in Indian currency.

26. Internal Access and Working Interference

While using this website, every individual agree that they will not use any spider, program, robot or any automated programs to invade into MavenSouk system for any sort of reason without our prior consent and permission.

Also, every individual approve that they will not:

  1. act unethically to take action which may put suspiciously or unreasonable huge load on MavenSouk infrastructure
  2. obstruct or try to obstruct the normal working and any activities running on the website
  3. restrict or hinder the access of website through bypassing any processes or functionalities
  4. solicit or promote to any user to sell or buy any services or contact them without their prior approval
27. Privacy

MavenSouk follows the guidelines mentioned in Privacy Policy. Thus, we may use details of an individual for the requirements specified earlier but if any person is skeptical about the use of their information then he/she may not use the services provided by the website.

28. Warranty for User Identification

Since identification of any individual on the internet is challenging, hence, MavenSoukcannot verify each displayed identity. Maximum we may do third party check or provide ratings or verify credentials but all those details are based only on the information provided by the individuals. We do these just for the convenience of users and such provisions are not deemed mandatory by us.

You are whole sole responsible for securing the password and website is not liable for any damage happening due to unidentified and unauthenticated access of one's account. We suggest you to use a complex password comprising of alphanumeric and special characters for better security. We also suggest you to not share your username or password or login your account from unidentified or public devices.

29. Warranty or Insurance for Website Content

MavenSouk does not involve in providing any sort of buyer- seller protection or any form of warranty or insurance.

Our website is active, time- sensitive and dynamic where content changes frequently. It is quite possible that few details could fall under inaccurate, offensive, misleading or harmful or illusorily categorized coincidently by us or decisively or coincidently by a third agency.

Further, we mark no exemplification or assurance about:

  1. the website or any photographer or product/ services provided by MavenSouk or photographer
  2. reliability, veracity, accuracy, timeliness, availability, non-interrupted, defect free, updated regularly, error-free, non-misleading or any type of information present on or about the website or product/ services provided by MavenSouk or photographer
  3. any business added by an individual or any new agreements with third party using this website or product/ services provided by MavenSouk or photographer
30. Disclaimer and Limited Liability

MavenSouk.com is not affiliated to any person company or website other than its parent company. We do not provide any implied or expressed warranties and do not take any responsibility for any damages happened due to content posted by an individual on the website.

In none of the event MavenSouk.com or its affiliates, employees, founders, directors, representatives, shareholders or agents be liable for

  1. any special, direct, indirect, consequential or incidental damages that may be suffered by an individual
  2. any loss of business, income or profit in any form that may be suffered by an individual
  3. any damage, loss or claim that may be suffered by an individual due to any transaction on or involving the website
  4. any further damage resulted from or in connection with the use of or performance of or access to or inability to use the website or content or links of individual to other sites from, this site

We are aggregator based platform where we connect wedding photographers and to-be-weds or similar clients. "Our Ratings" for Photographers are based on complex calculations and we do not take any responsibility of higher or lower ratings of photographers which they will receive or have received for their work or experience while using the website in due course of time.

All individual details on website are provided by the photographers so it is the end User responsibility to check the authenticity or validity of the photographers and their claims on the website.

31. Indemnity

Individuals shall defend, indemnify or hold harmless MavenSouk.com or its affiliates, employees, founders, directors, representatives, shareholders or agents against any and all damages, costs, claims, losses, liabilities and expenses arising due to or related to any proceeding, suit, claim, action, demand, infringement of any law or breach of this agreement brought by individual or any third agency while using the website.

Additionally, we may ask for funds against any damages or liabilities an individual owe to or loss suffered by MavenSouk as a result of breach of this User Agreement.

32. Governing Laws

In all respects, this Agreement shall be governed by the applicable laws of India.

We may refer this User Agreement in case of any action, claim or proceeding brought by an individual, against MavenSouk for any problem or dispute escalated due to transaction or otherwise relating to this User Agreement.

33. Communications

By using this website, individuals are agreeing to receive information, updates and notices from MavenSouk related to the products and services we offer.

At any point of time you may withdraw this consensus but then we may also choose to close or suspend the corresponding Account.

34. Additional Terms

Individuals are advised to read and apprehend all rules and regulations to use this website. It is their responsibility to check for change in policies from time to time although we will notify our Users as well in case of modifications in policies. While using this website, by default, you are exposed to and abide by all rules and regulations mentioned on the website and

35. General

This agreement is mutual agreement between an individual and MavenSouk. Presently, MavenSouk Digital Technologies Pvt. Ltd. is located at Muzaffarpur, Bihar, India.

36. Feedback

In case of any sort of queries about this User Agreement, please reach to us at support@MavenSouk.com

What is the Know Your Customer (KYC) program?

One of the aim of MavenSouk at any point of time is to ensure reliable and trusted platform for all its users so that they access the website with confidence. This is done by collecting one of the identity proof provided by government authorities. This identity is collect to prevent any sort of money laundering, fraud or any sort of illegal activities through the website.

Further, as per government norms and payment gateway providers, it is one of the mandatory requirements for checking customer identity to ensure secure and safer marketplace.

How should I complete KYC norms to verify my identity?

Any individual KYC is verified by submitting a valid and effective government-issued ID card such as PAN Card, voter ID card, driving license, aadhaar card, utility bills or bank statements.

What would happen when my account details do not match with the documents I provided?

Your account details should match with the details on the documents you provided. Before submitting the account for review, you will be asked to confirm your personal details.

What would happen if my account details are not verified?

We put stringent check on account verification measures so that fraudulence activities get minimized and no individual feels cheated. In case details are not verified then we may limit your account or in fact suspend it as a necessary security check.

We may also notify users who give forged documentations.

ID Confirmation

Photographers are cheered to validate their account details so that they can present themselves to prospective users as genuine members of MavenSouk family.

Individuals who validate their identity are also benefited by receiving more quotes and faster response from both listed Photographers and MavenSouk family.

We also request individuals to validate their ID in support of our User Agreement.

Our team will look at the your review request which may take up to 2-3 business days and accordingly will notify you once the verification process is done.

Documents for identity requirements:

Any two (02) of following valid documents are required for identity verification:

  1. Passport
  2. Driving License
  3. Voter ID
  4. Aadhaar Card
  5. Utility bills
  6. Ration Card
  7. Electricity Bill
  8. Bank Statement (Last 3 months)
  9. Telephone Bill

In case of any queries or questions regarding KYC or identity verification policies, you can contact us at support@MavenSouk.com

This Identity Verification and KYC Policy was last modified on 12th March 2017.

JOIN US ON